Process Improvement Project Manager

Process Improvement Project Manager

Contract: Government
Location: Remote, with a base location in Birmingham, B37 7YE
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Process Improvement Project Manager to lead the design and delivery of process improvement and transformation initiatives, combining strong project management capability with deep process expertise.

Job Overview

This role focuses on ensuring that process improvements are operationally effective, aligned with strategic business priorities, and meet customer and contractual delivery requirements. The successful candidate will play a key role in driving sustainable change across complex, customer-focused environments.

You will lead process experts to assess current-state processes, design future-state solutions, and implement change across people, process, and technology. The role requires end-to-end ownership of projects, strong stakeholder engagement, and a disciplined, data-driven approach to continuous improvement.

Key Responsibilities

• Lead end-to-end process improvement and transformation projects from discovery through implementation and embedding.
• Manage the full project lifecycle, ensuring delivery to agreed time, cost, scope, and quality standards.
• Analyse, redesign, and optimise business processes to improve efficiency, quality, and operational performance.
• Lead and coordinate process experts to assess current-state processes and design future-state solutions.
• Engage, influence, and manage senior stakeholders to drive alignment and informed decision-making.
• Implement sustainable change by embedding new ways of working across teams and systems.
• Track benefits realisation and performance using data, KPIs, and structured governance.
• Drive continuous improvement through structured methodologies and disciplined execution.

Person Specification

• Strong project management and delivery expertise, including planning, governance, risk management, and benefits realisation.
• Proven process improvement and process mapping experience, including Lean and/or Six Sigma methodologies and end-to-end process redesign.
• Excellent stakeholder management, communication, and influencing skills, including engagement at senior leadership level.
• Strong analytical and data-driven problem-solving skills, with advanced Excel capability.
• Demonstrable ability to lead change, facilitate workshops, and deliver sustainable business transformation.
• Lean / Six Sigma qualification (Green Belt or higher, or equivalent).
• Experience delivering process improvement initiatives in a complex, customer-focused environment.
• Strong proficiency in process mapping tools such as Visio (BPMN experience beneficial).