Product Executive in Norwich, Norfolk

Product Executive
This award winning tour operator offer a range of inspiring worldwide touring holidays and now have a new Product Executive vacancy to join them at an exciting time of company growth. As a Product Executive you will play an essential role in designing & developing new & existing worldwide tours and an integral part of the product team.  

Product Executive – Role & Responsibilities: 

• Support the Product Managers with creating compelling, original trips to meet customer requirements, sharing customer feedback to improve existing product range.
• Carry out competitor analysis to support itinerary planning and ensure competitiveness in the market.
• Control tour costs and accurately load contracts & tour details onto the system. 
• Negotiate contracts to achieve required capacity and costs whilst maintaining quality standards and according to deadlines.
• In collaboration with internal departments, identify and react to commercial threats & opportunities and keep booking system updated.
• Communicate details of tour changes and update systems accordingly.
• Monitor customer feedback and highlight and resolve any reoccurring issues.
• Ensure all assigned tour elements have been health & safety checked and meet required standards
• Brief tour managers on itineraries and prepare and update tour manager paperwork for each departure.
• Coordinate with operations to confirm pre-departure arrangements with suppliers.
• Keep FCDO information up to date.
• Deliver accurate content for brochures related to all products and ensure brochure production schedule is met according to deadlines.
• Assist with proofreading and prepare notes for product training.

Product Executive - Skills & Experience Required:

• Experience of working in the travel industry, preferably in product for a tour operator. 
• Passion for delivering excellence, with fresh new ideas and a will to make things happen.
• Strong commercial acumen with excellent negotiation skills.
• Creative and innovative approach to work.
• Excellent communication skills.
• Strong IT skills, including Excel, PowerPoint, and Word.
• Flexible and able to work in a deadline-driven environment.
• Pro-active with the ability to work independently.
• Strong organisational skills and attention to detail.

Product Executive – Key Benefits:

• Salary circa £28k to £30k dependent on experience
• Hybrid working – 4 days in the office / 1 day from home
• Monday-Friday 08.45 to 17.30
• Perkbox
• Discounted holidays & fam trips
• Wide variety of staff social activities!

Please apply for the role of Product Executive online or email your cv to (url removed)