Project Manager - ServiceNow

Essential skills/knowledge/experience:

· 8+ years of Professional Services / ServiceNow Projects management experience.

· Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.

· ServiceNow Certifications (CSA/CAD/CIS).

· PMP/Prince II certifications.

· Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.

· Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.

· Conduct workshops, assess current-state processes, and define future-state technical solutions applying.

· AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.

· Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.

· Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.