Property Manager in Hampstead, Greater London

Pear Recruitment - Experienced Property Manager
Location - Hampstead
Salary - £35,000 - £40,000
Working hours - Mon - Thu 9am - 6pm, Fri 9-5:30pm
Hybrid working

Our client, an established and highly respected Estate Agency with over six decades of experience, is seeking an experienced Property Manager to join their fantastic team in Hampstead. The successful candidate will be responsible for managing a portfolio of approximately 150 properties, providing an exceptional level of service to both Landlords and Tenants.

As Property Manager, you will be the key point of contact for your portfolio, building strong relationships with both Landlords and Tenants and ensuring all queries, maintenance issues and property-related matters are handled promptly and efficiently from start to finish.

You will play a crucial role in upholding the agency’s excellent reputation, delivering a consistently high standard of customer service and ensuring both Landlords and Tenants receive a professional and seamless experience.

This is an excellent opportunity for an experienced Property Manager to join a well-established business with a strong reputation, a loyal client base and a proven track record of success.

Knowledge & Skills

• Ideally ARLA Propertymark qualified to Level 3.
• Basic knowledge of heating and hot water systems, plumbing and electrical
• At least 3 years’ experience in a similar role
• Have a good knowledge of Microsoft Software packages (Word, Excel, Outlook).
• Excellent communication skills, both written and spoken.
• Excellent organisational skills and attention to detail.
• Ability to problem solve and manage your time
• Enjoy being part of a team all working towards a common goal.

Responsibilities

• Manage your Property Portfolio ensuring landlords and tenants receive the highest level of service and support.
• Liaise with the branches to ensure all properties are ready for move in.
• Deal with any routine or emergency maintenance issues in the property promptly.  This can    involve liaising with contractors, landlords and block managers or developers for new builds.
• Respond promptly and effectively to internal and external complaints.
• Ensure accounting procedure for receiving and authorising contractor invoices is followed and request funds from clients where necessary.
• Ensure there is effective and efficient liaison and communication between Landlord and Tenant.
• Ensure contractors have the correct insurance and certification to carry out the works instructed and that records are updated and maintained.
• Deal with insurance claims, liaising with block managers, loss adjusters, arranging estimates.
• Inspect properties, submit reports to landlords and follow up on any works or requirements that are raised in a timely manner.
• Peruse check out reports and quantify deductions from deposits and liaising with landlords and tenants to negotiate an agreement between them. If necessary, submitting disputes to the Tenancy Deposit Scheme or responding to disputes submitted by tenants.
• Maintain clear and constant communication between Property Management and Lettings and Accounts and Overseas offices
• Work together with the team to ensure landlords and tenants needs and requirements are being met and that excellent customer service is being maintained.
• Ensure ARLA Propertymark guidelines are followed

If you are interested in this Property Manager position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis.

*Recommend a friend* - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information.

Due to the number of applications we receive, we are unfortunately unable to respond to each applicant individually. If you do not hear from us within 7 days, you may assume you have not been selected at this time - but please do apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.

Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.