Public Liaison Officer

Public Liaison Officer
Highways & Infrastructure | Local Authority Contract
Location: Berkshire
Contract: Freelance
Rate: £350-£375 per day (Umbrella PAYE)
 
About the Role:
We are seeking an experienced and proactive Public Liaison Officer to join our highways delivery client, working closely with a local authority to support the successful delivery of highway maintenance and improvement works.
This is a highly visible, community-facing role where you will act as the key point of contact between residents, businesses, stakeholders, the local authority, and our operational teams. You will play a vital role in ensuring clear communication, managing expectations, and maintaining positive relationships throughout the lifecycle of highway works.
 
Key Responsibilities:
·Act as the primary liaison between the public, local authority officers, elected members, and site teams
·Proactively communicate upcoming works, traffic management arrangements, and programme changes to residents and businesses
·Handle public enquiries, complaints, and concerns professionally, ensuring timely resolution and accurate record keeping
·Attend site visits, public meetings, stakeholder briefings, and community events as required
·Prepare and distribute communications including letters, notices, FAQs, newsletters, and digital updates
·Support the project and contract teams by providing community insight and feedback
·Ensure all engagement activities align with local authority standards and contract requirements
·Maintain detailed logs and reports on public interactions, issues, and resolutions
 
About You:
You will be an excellent communicator with a calm, confident approach and a strong understanding of working within public-sector environments.
 
Essential:
·Proven experience in a public liaison, communications, customer relations, or stakeholder engagement role
·Strong written and verbal communication skills
·Ability to manage challenging conversations with empathy and professionalism
·Organised, self-motivated, and able to manage multiple priorities
·Full UK driving licence (if site visits are required)
 
Desirable:
·Experience within highways, construction, utilities, or infrastructure projects
·Knowledge of working on local authority or public-sector contracts
·Experience dealing with elected members, residents' groups, or community forums
 
For more information, please click APPLY NOW or call Jay Cochrane today on (phone number removed).
 
FOOTNOTE:
 
If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.
 
Even if you are happy in your current role for now, we always welcome calls from Highways, Infrastructure & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market. Please call Jay Cochrane at Carrington West on (phone number removed) for more information.
 
By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.