Pyramid Support & Systems Officer

Pyramid Support & Systems Officer

Location: Luton

Hybrid Working - Full Time Monday to Friday 9:00AM - 5:30PM

Salary - £38,000 - £50,000 per annum depending on experience

Role Overview - What is it?

To provide day-to-day support for the OmniLedger Pyramid Housing Management System and its users across THN. The postholder will act as a key operational support resource, helping resolve user queries, maintain data quality, undertake testing activities, and assist with system-related projects. The role will work closely with the Systems & IT Lead, who retains overall ownership, governance, strategic development, and continuous improvement responsibility for Pyramid.

What you will be doing:

• Provide first and second-line support to Pyramid users across the business.
• Investigate and resolve routine system and data queries.
• Assist users with processes, navigation, and best practice use of Pyramid.
• Support data cleansing, validation, and data quality improvement activities.
• Assist with user acceptance testing (UAT) for system changes, upgrades, and enhancements.
• Liaise with OmniLedger support regarding incidents, defects, and service requests.
• Produce and maintain user guides, procedures, and process documentation.
• Assist with report validation and data analysis activities.
• Support system administration tasks as delegated.
• Help identify system issues, trends, and opportunities for improvement.
• Provide administrative support for change requests and configuration
  activities.
• Assist the Systems & IT Lead with project delivery and operational priorities
  relating to Pyramid and associated business systems.

Who we are looking for:

Essential:

• Previous hands-on experience using the OmniLedger Pyramid Housing Management System in an operational capacity.
• Experience working within social housing, supported housing, homelessness, or a related sector.
• Strong understanding of housing management processes and data.
• Experience dealing with user queries and providing system support.
• Good analytical and problem-solving skills.
• Strong attention to detail and data accuracy.
• Strong communication and stakeholder engagement skills.

Desirable:

• Experience working with the TrueContext mobile working platform.
• Experience supporting integrations between business systems.
• Experience working with reporting tools such as Power BI.
• Knowledge of system testing and change control processes.
• General IT support experience, including device setup and deployment, troubleshooting hardware and peripheral issues, workstation installations, basic network connectivity checks, and assisting users with common technology related issues.
  
  

What you'll receive:

• Simplyhealth Package
• Health & wellbeing programme
• Paid volunteer time
• Blue Light Card
• Eye care vouchers
• Cycle to Work scheme