Quality Assistant in Willenhall, West Midlands

Quality Assistant

Permanent Position

£30k to £34k - Depending on experience

Days Monday to Thursday 8am to 4:30pm Friday 8am to 1pm

Based in Willenhall

Key responsibilities for the Quality Assistant

Maintain controlled documents, procedures, forms, and records, ensuring current versions are available to the right people.

• Help develop and organise management system documentation.
• Maintain registers covering training, equipment calibration, suppliers, risks, and compliance activities, as required.
• Support internal audits, external audits, and customer assessments by preparing records and tracking actions.
• Record non-conformance's, customer complaints, and corrective actions, and follow up with action owners.
• Gather information for quality reports, performance measures, and management reviews.
• Support supplier approval and ongoing supplier monitoring.
• Help maintain inspection and traceability records where applicable.
• Assist with staff training records and awareness activities.
• Identify gaps, overdue actions, and opportunities to improve processes, escalating issues when needed.

Essential skills and attributes for the Quality Assistant position

• Strong organisational skills and close attention to detail.
• Ability to maintain accurate records and manage confidential information appropriately.
• Confident use of Microsoft Office, particularly Word and Excel.
• Clear written and verbal communication.
• A practical, methodical approach and willingness to learn.
• Confidence to ask questions and follow up outstanding actions professionally.
• Ability to manage competing priorities and work with colleagues across different departments.

Desirable experience for the Quality Assistant

• Previous experience in quality administration, document control, compliance, or a regulated business.
• Knowledge of working within the electronics industry would be an advantage
• Familiarity with ISO 9001 or another recognised management system standard.
• Experience supporting audits, corrective actions, or controlled documentation.
• Experience in manufacturing, engineering, aerospace, or medical devices.
• Relevant quality training or an internal auditor qualification.

Development opportunities

Training will be provided to build knowledge of our management systems and audit requirements. The role offers scope to develop into a Quality Coordinator or a broader quality and compliance position as the business grows. Candidates do not need experience across all six standards. We value strong administrative skills, a practical approach and the ability to learn. The role will support the certification programme; overall responsibility for implementation and certification will remain with management.

Remuneration and benefits for the Quality Assistant role

• Paying £30k to £34k dependent on skills and experience
• Working hours 37 hrs per week 8am to 4:30pm Monday to Thursday and 8am to 1pm Friday
• Holidays: 25 days (includes Christmas shutdown) plus Bank Holidays
• Pension: Auto-enrolment with NEST pensions 5% + 3% company contributions
• Life cover: Death in service cover from day 1 (x3 annual salary)
• Well being support: Free & confidential access 24/7 to Employee Assistance Programme (EAP) Access to trained Mental Health First Aiders
• Free Parking
• Based in Willenhall, Wolverhampton

The Job People is acting as an Employment Agency in relation to this vacancy. We are an Equal Opportunities employer and welcome applications from all backgrounds.