Quality Assurance Manager

Job Title: Quality Assurance Manager

Location: London

Salary: £38,210 to £41,574 per annum (depending on experience)

Job Type: Permanent, Full Time - 35 hours per week. Working Pattern: Hybrid (40% office-based, remainder remote).

Join ISTD Be part of the Quality Assurance team.

Are you highly organised, detail-focused, and confident working with a range of processes, systems and queries?

Do you enjoy solving problems, providing high-quality outcomes and working with colleagues to review processes and support your team?

The Imperial Society of Teachers of Dancing (ISTD) is looking for a Quality Assurance Manager to join our Quality Assurance team.

This is an exciting opportunity to play a key role in delivering dance examinations and teaching qualifications around the world, supporting teachers and examiners/assessors and our Approved Dance Centres (ADCs). You will be at the heart of our operations, helping ensure all our key result and assessment outcome processes are delivered on-time and to quality.

What Makes This Role Exciting?

• Work with colleagues, members, assessment teams and ADCs across the world
• Be part of a collaborative and supportive Quality Assurance team
• Delivering the assessment results and outcomes that support dancers worldwide
• Develop expertise in assessment processes and systems, regulatory compliance and improving processes and procedures

What You Will Be Responsible For

• Work with Head of Department on the monitoring of systems and processes to ensure the maintenance of quality and standards and the continuous review of departmental policies and procedures
• Manage the operational delivery of the quality assurance function including the maintenance of accurate data and records.
• Manage, develop and motivate colleagues in the QA team to support our members and deliver high-quality results.
• Oversee efficient, time-dependent delivery of results and certification of qualifications.
• Manage the quality assurance activities for our ADCs delivering ISTD regulated teaching qualifications.
• Oversee Quality Assurance engagement with ISTD external subject experts, including examiners, lead teams, assessors and external quality assurers.
• Manage delivery of assessment activities for ISTD teaching qualifications, including standardisation, moderation and assessment board activities.
• Oversee key post-results services for ISTD, including Enquiries and Appeals, Special consideration and Application of Reasonable adjustment processes
• Communicating clearly and supporting members to use our processes and policies
• Proactively resolving issues and escalating where needed

Who This Role Is Perfect For:

We are looking for someone who thrives in a busy working environment and takes pride in getting things right and supporting others.

You will bring:

• Excellent attention to detail and ability to work systematically
• Confidence in developing and monitoring processes and systems
• Ability to learn requirements quickly
• Managing, training and motivating others effectively
• Strong organisational and time management skills
• A proactive mindset and sound judgement
• A collaborative and flexible approach
• Positivity when working to firm timescales across a number of areas
• Commitment to excellent standards of customer service.
• Experience in busy awarding body, standards or operational roles
• Exposure to exams, operations, or regulatory compliance
• Understanding of qualification, assessment or awarding.

Benefits:

We offer a supportive working environment alongside a comprehensive benefits package:

• Flexible hybrid working with adjustable start and finish times on office days to avoid peak travel
• 37 days paid leave per year (25 days annual leave, 8 bank holidays, plus 4 additional days over Christmas closure)
• Pension scheme with employer contributions matched up to 8%
• Season ticket loan to support commuting costs
• Employee Assistance Programme with 24/7 access to counselling, financial advice, and wellbeing tools
• Virtual GP service with unlimited global access, including support for dependants
• Life insurance (three times annual salary) plus bereavement and probate support
• Additional wellbeing and support services, including medical advice and funeral concierge support

Key Dates:

• Closing date: 21st September 2026.
• Interviews and Competency-Based Assessment Task: from 28th September 2026.

Please click APPLY to be redirected to our website to complete your application.

Candidates with experience of: Quality Manager, Quality Assurance Lead, Quality Assurance, QA Manager, Quality Assurance Supervisor, QA Supervisor, Operational Improvement Manager may also be considered for this role.