Quality Assurance Manager at Metropolitan Thames Valley, Londo/Nottingham

Quality Assurance Manager

Location: This post can be based in either our Nottingham or London Office

Beeston, NG9 1LA (with travel to London required) - Salary: Banding £52,273 - £55,024

Farringdon (with travel to Midlands required - Salary Banding £57,501 – £60,527

Contract Type: 9 Month Fixed Term Contract - 37.5hrs per week Monday to Friday Hybrid Working

About the Role

Due to an internal move, we are seeking an experienced Quality Assurance Manager to lead assurance, governance and compliance activities that support safe, effective and high-quality services for our residents.

As part of the Risk & Assurance Management Team, you will be responsible for delivering quality assurance frameworks, coordinating assurance activity for regulatory compliance, managing audit programmes, overseeing self-assessments, and leading learning from reviews, incidents and investigations.

This is more than a compliance role. You will be instrumental in helping the organisation make informed, evidence-based decisions by turning quality, assurance and risk information into meaningful insight. Through the analysis of trends, performance information, assurance findings and emerging risks, you will identify opportunities for improvement, provide constructive challenge and support leaders to strengthen services and outcomes for residents.

You will also oversee the monitoring and reporting of assurance actions and audit recommendations, providing clear visibility of progress, impact and areas requiring further focus. A key part of the role is maintaining the integrity, independence and credibility of the assurance function through a fair, transparent and evidence-led approach.

About You

We are looking for an experienced assurance professional who combines strong technical expertise with credibility, sound judgement and a collaborative leadership style.

You will understand that effective assurance is not about finding fault. It is about providing independent insight, constructive challenge and evidence-based assurance that helps the organisation improve.

You will bring:

• Experience working in a regulated environment with responsibility for quality assurance, governance, compliance or audit.
• Proven management experience within quality assurance, audit, governance, service improvement or a related discipline.
• Strong knowledge of regulatory frameworks, ideally within housing, social care or a similarly regulated sector.
• Excellent analytical and reporting skills, with the ability to interpret data, identify trends and translate findings into meaningful recommendations.
• Experience leading audits, investigations, reviews and organisational learning activities.
• Strong stakeholder management skills and the confidence to influence and challenge constructively at all levels.
• A commitment to fairness, transparency and evidence-based decision making.
• A proven ability to drive improvement through assurance findings, insight and learning.
• A passion for improving outcomes for residents and customers.

Why Join Us?

This is an exciting opportunity to influence quality, assurance and regulatory compliance across a large and diverse resident-focused organisation. You'll play a key role in strengthening assurance, supporting better decision-making and ensuring learning and continuous improvement remain at the heart of what we do.

If you're passionate about using insight, assurance and constructive challenge to improve services and outcomes for residents, we'd love to hear from you.

To meet our commitment to providing safe, high-quality services to our customers we will complete an Enhanced background check with the Disclosure and Barring service once an offer of employment has been made.

Metropolitan Thames Valley Housing (MTVH) provides affordable homes for people living across London, the South East, the East Midlands and the East of England.

Alongside housing, MTVH delivers a range of support services, working with residents who need additional help to live independently and well. This includes specialist support for older people, mental health services and transitional services that provide intensive support to people who are marginalised or vulnerable.

MTVH is committed to building strong, thriving communities. Through training programmes, events and activities, the organisation supports residents to improve employability, build skills and access opportunities that make a meaningful difference to their lives.

In line with the MTVH 2030 strategy ? Your Home, Your Service, Your Future ? diversity, equity and inclusion are central to how MTVH works. A range of colleague networks support gender, ethnicity, sexual orientation and disability, helping to create an inclusive workplace where everyone feels a sense of belonging.

These networks provide a platform for colleagues to share their views, recognise what is working well and influence improvements. By listening, learning, and working together, MTVH continues to strengthen its culture, tackle business challenges and ensure it is serving people better every day.

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

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