Quality Assurance Officer

MMP Consultancy is seeking an experienced Quality Assurance Officer on behalf of a contractor delivering social housing maintenance services. This is a permanent position based in Stratford, offering a salary of £40,000 - £45,000 per annum, depending on experience.

Working closely with planners, supervisors, operatives, subcontractors and client teams, you'll support the delivery of high-quality, compliant and commercially robust reactive maintenance services. You'll play a key role in quality assurance, commercial validation, compliance monitoring and performance management, ensuring repairs are completed accurately, efficiently and in line with contractual requirements.

Responsibilities:

• Carry out desktop quality assurance checks across reactive maintenance work orders.
• Review completed repairs to ensure quality standards and contractual requirements have been met.
• Validate Schedule of Rates (SOR/NHF) claims, variations and commercial submissions.
• Monitor compliance with health and safety requirements, including asbestos-related processes.
• Support the auditing of repairs, identifying areas for improvement and corrective action.
• Produce performance reports and analyse operational data to support service improvements.
• Work closely with operational teams to improve accuracy, efficiency and customer outcomes.
• Ensure job records, documentation and system information are maintained accurately.
• Support contract compliance and ensure services are delivered in line with client expectations.
• Assist with the continuous improvement of quality assurance processes and controls.

Requirements:

• Experience working within social housing, property maintenance or reactive repairs.
• Strong understanding of responsive repairs and maintenance operations.
• Experience working with Schedule of Rates (SOR/NHF).
• Knowledge of validating variations and commercial claims.
• Understanding of asbestos processes, compliance requirements and health and safety legislation.
• Experience carrying out quality assurance checks, auditing or post-inspections.
• Strong analytical skills with the ability to interpret performance data and identify trends.
• Excellent attention to detail and a commitment to maintaining high standards.
• Strong IT skills, including Microsoft Office and repairs management systems.
• Effective communication skills and the ability to work collaboratively with internal and external stakeholders.