Quality Manager in Hayes, London

Quality Manager

Heathrow
£50,000 - £60,000
Monday to Friday, 8:30am - 5:00pm

Yolk Recruitment is supporting a global manufacturing organisation in the search for an experienced Quality Manager to lead quality, compliance and continuous improvement at its Heathrow site.

This is a senior, hands-on position within a well-established manufacturer supplying products to recognised brands across the pharmacy, healthcare, beauty, personal care and premium consumer goods sectors.

Reporting to the Regional Quality Manager you will take ownership of the site's quality systems, customer requirements, audit programme and product safety standards. You will work closely with production and site leadership to strengthen quality performance, resolve recurring issues and promote a right-first-time culture.

• Taking ownership of the site's quality management systems and ensuring compliance with internal, customer and accredited standards.
• Providing clear quality and product safety guidance to the site leadership and production teams.
• Leading internal, external, certification and customer audits, including preparation, delivery and follow-up actions.
• Managing customer complaints, non-conformances and quality investigations.
• Leading root cause analysis and implementing robust corrective and preventive actions.
• Reviewing and updating quality procedures, policies and standard operating procedures.
• Monitoring quality KPIs and presenting clear analysis to site, regional and customer stakeholders.
• Building strong relationships with customers and acting as the site's main technical and quality contact.
• Supporting the introduction and validation of new equipment, products and manufacturing processes.
• Training and coaching employees in quality, GMP and FSC requirements.
• Identifying and leading continuous improvement projects to reduce quality costs, improve consistency and support operational performance.
• Managing, developing and supporting the site Quality team.
• Keeping the site informed of changes to relevant standards, legislation and customer requirements.
• Working with colleagues across production and support functions to improve working practices and prevent recurring quality issues.

• Experience in a senior quality or quality management position.
• Experience working within a manufacturing or production environment.
• Knowledge of quality management systems and accredited standards.
• Experience leading internal, customer and third-party audits.
• Experience managing customer complaints, CAPA, non-conformances and root cause investigations.
• Previous supervisory or people management experience.
• A track record of leading change and implementing continuous improvement.
• Experience validating new equipment, products or manufacturing processes.
• Strong customer-facing and stakeholder management skills.
• Confidence analysing quality data and presenting findings to senior stakeholders.
• Knowledge of recognised improvement and problem-solving methods, such as Six Sigma, would be beneficial.
• Competence using Microsoft Office.
• Flexibility to travel to other sites when required.

• 8% employer pension contribution, with a 4% employee contribution.
• Private healthcare
• 26 days annual leave plus bank holidays.
• The opportunity to take ownership of quality at a key manufacturing site within a large international organisation.

If you are an experienced Quality Manager who is comfortable working closely with customers, production teams and senior leadership, apply today or contact Yolk Recruitment.