Reactive & Voids Supervisor

Job description: Reactive & Voids Supervisor

A leading property services provider delivering responsive repairs, planned maintenance, refurbishments and void property works is seeking an experienced Repairs Site Manager. The role is based in West Midlands and will cover works across the surrounding area within social housing and property maintenance contracts.

This position sits between operational delivery and technical management, ensuring that complex routine repairs are delivered safely, efficiently and to a high standard. You will manage repair specifications, monitor subcontractor performance and act as a key point of contact for tenants, clients and internal teams.

Role Responsibilities

• Manage the delivery of complex routine repairs, ensuring works are correctly specified, coded and completed to required standards.
• Review and agree repair specifications, scopes and variations while maintaining technical accuracy and cost control.
• Oversee subcontractors, monitoring quality, productivity, compliance and programme performance.
• Act as the main point of contact for tenants and client representatives, resolving issues professionally and efficiently.
• Monitor site progress, addressing technical challenges and ensuring works meet contract KPIs and client expectations.
• Ensure full compliance with Health & Safety requirements, including RAMS, site inspections and safe systems of work.
• Maintain accurate records, reports and documentation to support performance monitoring and audits.
• Attend regular progress and performance meetings, providing updates and highlighting risks or issues.

About You

• Proven experience managing routine repairs within social housing or property maintenance.
• Strong technical knowledge of repairs, defect diagnosis, specifications and sequencing of works.
• Good understanding of Schedule of Rates (SOR) and repair coding.
• Experience supervising subcontractors and maintaining quality standards.
• Strong communication skills when working with tenants, clients and internal teams.
• Solid knowledge of Health & Safety compliance in occupied properties.
• IT literate with experience using job management systems and reporting tools.
• CSCS card and full UK driving licence.

Package

• Salary: £41,000 year
• Company van and fuel card
• Pension scheme and life assurance
• 25 days holiday plus bank holidays
• Opportunities for career development and progression