Reception Administrator

Job Title: Reception Administrator

Location: Wantage Community Hospital, Garston Lane, Wantage, OX12 7AS

Hours: 22 hours per week – Monday – Weds 1:30-5:30pm, Thursday 1-5:30pm & Friday 12-5:30pm

Trust Location: Oxford Health NHS Foundation Trust

Role type: Temporary for 2 months with possibility of extension

Reference: 89670

Role details:

To provide professional, effective and efficient reception and administrative support to all staff working within the department using agreed processes and procedures to ensure the service standards are achieved.  To be the first point of contact for patients and referring partners, managing appointments and queries, assisting where necessary and ensuring the priorities of the team are delivered effectively

Duties to include but not limited to:

• To present a welcoming and inviting first point of contact for the service, whether this is by
• providing a prompt response to queries, managing a phone call or managing the referral within the guidelines of the team. 
• Provide a high standard of general office duties to include responding to emails and phone

enquiries, answering the telephone, taking and recording messages accurately responding to

queries appropriately, filing, photocopying, scanning, following Trust procedures and protocols.  

• Managing the booking instructions given from the clinician following the appointment, ensuring it is booked in line with priorities outlined by the service. 
• Manage the incoming mail (electronic and post), date stamp and manage in line with service guidelines. 
• Manage the outgoing mail in a timely manner. 
• To fully understand all areas of the services, raising any questions to the Operational Support

Manager

• Maintain the electronic clinic appointment diary and available appointment slots using Electronic Patient Record (EPR) Systems.  
• Registering patient details on EPR, checking current details are accurate and synchronizing records appropriately and uploading supporting information.
• Deal with all written and telephone requests for an appointment, including the cancellation and rebooking of clinic sessions, checking in with the service teams where necessary and appropriate

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS  
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times  
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation 

You’ll have the following skills/experience:

• Competent with Microsoft office programmes, particularly Excel
• Excellent IT skills
• NHS experience (desirable)
• EPR system experience (desirable)
• Excellent attention to detail and accuracy

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

NHS Professionals manage your data, please see our Privacy Notice on our website.