Reception/Customer Service

We’re looking for an enthusiastic, friendly Customer Service Assistant/Receptionist to join a vibrant student accommodation community in the heart of Bristol city centre. This is temporary work on an ad-hoc basis.

As the first point of contact for residents, you’ll play a key role in delivering exceptional service and keeping the building running smoothly.

• Respond to enquiries from current and prospective residents across social media, email, phone and face‑to‑face.
• Sort and distribute incoming mail and parcels.
• Build positive relationships with residents through regular interaction.
• Conduct property viewings for potential residents.
• Take and process payments; monitor and follow up on rent arrears where required.
• Maintain accurate customer records and filing systems.
• Work closely with the maintenance and accommodation teams to log and resolve issues promptly.
• upport with organising events, open days and community activities

• Previous experience in a customer‑facing role.
• Background in student accommodation, property, travel or hospitality is a plus.
• Warm, approachable and people‑focused.
• Passionate about delivering excellent customer service.
• Strong communication and interpersonal skills.
• Able to remain calm and organised in a busy environment.
• Comfortable working at pace and handling multiple tasks.

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