Reception Manager

Reception Manager - Windsor | Up to £35,000 p.a. plus excellent perks, training, and career development opportunities.

We're recruiting for an experienced Reception Manager to join a well-established hospitality business in Windsor. This is a fantastic opportunity for someone who enjoys leading from the front, delivering exceptional guest experiences, and developing a high-performing team within a quality hotel environment.

Why apply for this role?

You'll enjoy a range of benefits designed to reward and support you:

• Up to £35,000 p.a.
• A paid day off for your birthday
• Employee of the month and year awards
• Employee appreciation events
• Friends and family accommodation rates across the group
• Ongoing opportunities for training and development
• Flexible access to earned salary and financial coaching support
• The chance to work in a busy and rewarding hotel setting
• A supportive management team and positive working culture

Key Responsibilities:

As part of the senior Front Office team, you will:

• Lead and maintain exceptional Front Office standards and guest satisfaction
• Ensure all SOPs are regularly reviewed, updated, and fully implemented
• Train, coach, and develop the Reception team while maintaining accurate training records
• Maximise departmental profitability through upselling and effective cost control
• Manage payroll and departmental expenses in line with business levels
• Carry out inductions, appraisals, and performance reviews with clear objectives
• Build strong communication across departments including Housekeeping, Revenue, and Maintenance
• Undertake Duty Management shifts as required

What we're looking for:

The ideal candidate will have:

• Previous experience within a 4/5-star hotel background
• Strong operational knowledge across Front Office, Reservations, and Night Audit
• Experience using Opera
• Proven leadership and team development skills
• Excellent presentation and communication skills
• Strong written English and confident Microsoft Office abilities
• A motivated and professional approach with the ability to inspire others
• Experience working within a busy Reception operation

If you're looking for your next step as a Reception Manager in Windsor, this could be the perfect opportunity to progress your hospitality career in a highly regarded property. Apply now to be considered.

Job Number │ (phone number removed) / INDFOH
Location │ Windsor
Role │ Reception Manager

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.