Reception Team Leader

Reception Team Leader - £29,000 - Excellent Career Development

Take your first management step with a supportive employer where your hospitality career can thrive.

Are you an experienced Reception Team Leader looking for your next opportunity in Windsor? This is a fantastic chance to join a beautiful hotel offering genuine career progression, excellent employee benefits and a supportive team environment. If you're ready to move into your first management role or continue developing your leadership skills, this could be the perfect opportunity.

Why apply / What's in it for you?

• Salary of £29,000
• Flexible access to earned wages through the Stream financial wellbeing app
• A paid day off to celebrate your birthday
• 24/7 Employee Assistance Programme for you and your family
• Employee recognition and reward programmes
• Staff appreciation events throughout the year
• Discounted accommodation for family and friends
• Employee food and drink discounts across the group
• Ongoing training and development opportunities
• A supportive environment where you can grow your career

Key Responsibilities as a Reception Team Leader;

As part of the front office leadership team, you will:

• Lead the day-to-day operation of the reception department
• Support, motivate and develop the reception team
• Deliver outstanding guest experiences from arrival through to departure
• Oversee efficient check-in and check-out procedures
• Handle guest enquiries and resolve issues professionally
• Manage room allocations, arrivals and departures
• Ensure reception procedures and standards are followed consistently
• Carry out Duty Management shifts when required
• Work a rotating shift pattern across five days from seven, including weekends and bank holidays

What we're looking for

To be successful in this Reception Team Leader role, you'll have:

• Previous experience working on a busy hotel reception desk
• Strong knowledge of the Opera Property Management System
• Excellent customer service and communication skills
• Confidence to make decisions and resolve guest issues
• Strong organisational skills with excellent attention to detail
• The ability to remain calm under pressure
• A flexible approach to shifts and working patterns
• A positive attitude with a passion for hospitality and leading a team

If you're looking for your next Reception Team Leader opportunity in Windsor, we'd love to hear from you. Apply now and take the next step in your hospitality career with a business that invests in its people and supports your long-term development.

Job Number │ (phone number removed) / INDFOH
Location │ Windsor
Role │ Reception Team Leader

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.