Receptionist / Administrator

Pulse Bodyworks Ltd is a busy, insurance-approved vehicle accident repair centre committed to delivering exceptional customer service and high-quality vehicle repairs. Due to continued growth, we are looking for an experienced Receptionist / Administrator to join our friendly and professional team.

The Role

As the first point of contact for our customers, you will play a key role in ensuring the smooth day-to-day running of our front office. You'll be responsible for providing excellent customer service while supporting the workshop and management team with a variety of administrative duties.

Key Responsibilities

• Greeting customers and visitors professionally.
• Answering and directing incoming telephone calls.
• Managing emails and responding promptly to customer enquiries.
• Booking vehicles in for repair and arranging appointments.
• Updating customers on the progress of their repairs.
• Liaising with insurance companies, engineers and suppliers.
• Processing invoices and maintaining accurate records.
• Managing customer files and repair documentation.
• Ordering office supplies when required.
• Assisting with general office administration.
• Supporting the workshop manager and estimators with administrative tasks.
• Ensuring reception and office areas remain organised and presentable.

Requirements

• Minimum 5 years' experience in an administration or receptionist role.
• Previous experience within the automotive, accident repair or motor trade industry is preferred.
• Excellent communication and customer service skills.
• Strong organisational skills with excellent attention to detail.
• Confident using Microsoft Office (Word, Excel and Outlook).
• Ability to work in a fast-paced environment and prioritise workload.
• Professional appearance and telephone manner.
• Reliable, punctual and able to work independently as well as part of a team.

Working Hours

• Monday to Friday
• 8:00am – 5:00pm
• 40 hours per week

Benefits

• Competitive salary
• Company pension
• 20 days annual leave plus Bank Holidays
• Free on-site parking
• Friendly and supportive working environment
• Opportunities for progression