Receptionist / Administrator – Special School

Receptionist / Administrator – Special School

Full-Time | Long-Term Position | Potential Permanent Opportunity
Birmingham
Ofsted Rated: Good
Start Date: September 2026

Are you an experienced Receptionist or Administrator looking for a rewarding role within a specialist school setting?

We are currently recruiting for a Receptionist / Administrator to join a welcoming and supportive administration team at a highly regarded Ofsted-rated Good Special School in Birmingham. This is a full-time, long-term position with the opportunity to become permanent for the right candidate.

The school supports children and young people aged 3–19 with additional educational needs, including Autism Spectrum Disorder (ASD), and is committed to providing outstanding support and opportunities for all pupils.

The Role

As the first point of contact for pupils, parents, staff and visitors, you will play a key role in ensuring the smooth day-to-day running of the school office and reception area.

Starting your day at 8:00am, you may be required to work across any of the school's three sites, all of which are within walking distance of each other.

This is an extremely busy and varied role that requires excellent organisational, communication and administrative skills. The successful candidate will act as a vital liaison between students, parents, staff and external agencies, ensuring enquiries and information are handled efficiently and professionally.

A high level of tact, diplomacy and discretion is essential, as the role involves access to confidential and sensitive information. You will also need the ability to remain calm, professional and solutions-focused when dealing with challenging or urgent situations.

Key Responsibilities

• Providing a professional and welcoming reception service.
• Managing incoming calls, emails and enquiries.
• Signing in visitors and following safeguarding and visitor management procedures.
• Supporting pupils, parents, carers, staff and visitors throughout the school day.
• Maintaining accurate electronic and manual records.
• Producing reports, letters and other administrative documentation.
• Managing school communications and shared inboxes.
• Organising meetings, appointments, events and bookings.
• Handling incoming and outgoing post and deliveries.
• Providing general administrative support to school leaders and staff.
• Supporting the smooth running of school operations across multiple sites.
• Maintaining confidentiality in all aspects of the role.

The Ideal Candidate Will Have

• A minimum of one year's experience in a receptionist, administrator or school office role.
• GCSEs (or equivalent) in English and Maths.
• Strong IT skills and confidence using Microsoft Office applications.
• Excellent verbal and written communication skills.
• The ability to work independently and use initiative.
• Strong attention to detail and accurate record-keeping skills.
• The ability to prioritise work and meet deadlines in a fast-paced environment.
• A calm and professional approach when working under pressure.
• Excellent interpersonal skills and the ability to build positive relationships with students, parents and colleagues.
• A flexible and adaptable attitude, including the ability to work across different school sites when required.
• A commitment to promoting the school's values, ethos and inclusive culture.

What We Offer

• Full-time, long-term employment.
• Opportunity to secure a permanent position.
• Supportive and friendly working environment.
• Meaningful and rewarding work supporting children and young people with additional needs.
• Ongoing training and professional development opportunities.
• The chance to be part of a dedicated team making a real difference every day.

Safeguarding Statement

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. The successful applicant will be subject to an Enhanced DBS check, satisfactory references and all other pre-employment checks.

If you are an organised, proactive and compassionate administrator who thrives in a busy environment, we would love to hear from you. Apply today.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults in line with the DfE statutory guidance ‘Keeping Children Safe in Education’. Therefore, applicants will be subject to a variety of checks, including an enhanced DBS check (unless on the update service) along with a variety of others including an online search as part of our due diligence on shortlisted candidates. This job advert is exempt from the Rehabilitation of Offenders Act 1974 and complies to the amendments to the Exceptions Order 1975, 2013 and 2020.

Supply Heroes is an equal opportunities employer with a zero-tolerance approach to discrimination, bullying or harassment on grounds of sex, age, race, marital status, pregnancy and maternity, disability, sexual orientation, gender identity, gender expression, gender reassignment, sex characteristics, religion or beliefs.