Receptionist Administrator at Steeper Group, Malden Rushett

Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services.

We have an exciting opportunity for a Receptionist and Administrator to join our existing team at The London Prosthetic Centre in Chessington.

The Role:

Reception, administration for LPC

Clinical background ideal but not essential

Arabic speaker preferable but not essential

Responsibilities

To provide a high standard of administrative/reception service to the patient, clinic in a fast paced environment.

To work as part of the multi-disciplinary team both within the wider Prosthetic and Silicone Service

Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care

Quality input of data and record management to be implemented

Exemplary leader in health, safety and environmental behaviour and performance

Maintain records of parts received

Consistently update PPS and X3 on notes, orders and patient details for LPC

Meet and greet patients, providing an efficient and courteous service with refreshments

New patients to fill out patient information forms and GDPR on tablet provided

Process purchase orders and returns Ecal and X3 required for LPC

Input all patient details on PPS and other Systems

Diarise dates and send reminders of component that require servicing with manufacturers. Update records

To arrange courier and shipping to patients and manufacturers as per line managers requirements

Attend Monday WIP meeting with all team members

Daily & weekly patient appointment reminders

Create invoices for consultations and send for payment prior to appointment

Liaise with finance on payments received and allocate on X3

Place orders for MPK servicing component loaners only

Create job sheets on X3 based on info provided by Patient Coordinator

Allocate all parts received on X3 from info provided by workshop

Maintain a safe working environment, reporting incidents, accidents, complaints

Understand the need to maintain and respect patient confidentiality

The above details are not exclusive or exhaustive and you may be called on, from time to time, to perform other tasks as directed by your manager to ensure the smooth and efficient running of the department

What we are looking for:

IT proficiency – Basic to intermediate computer literacy and experience with Microsoft Office

Experience in reception/administrative role

Frontline experience with strong people skills

Good administrative skills

Must have good communication and interpersonal skills

What we offer in return:

Competitive salary

Incremental holiday allowance (rising with service)

Employee discount platform

Employee Assistance Programs

Refer a friend incentive

Cycle2work scheme

Continuous professional development plans with internal and external training and courses available