Receptionist
CBRE Local UK
Job Title
Receptionist
Job Description
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Receptionist to join the team located in London. The successful candidate will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression.
Role Summary:
- Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.
- Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times.
- Efficient guest registration and host notification with the ability to remember guest names and faces.
- Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.
- Ensure the reception desk is kept immaculate and tidy at all times.
- Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.
- Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service.
- Book taxis and cars for staff and visitors as required from the approved site suppliers.
- Administer the bookings for meeting rooms and inductions.
- To be competent and confident in the use of a range of relevant IT systems.
- To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored.
- To undertake general team administration duties for the Facilities Management operation as directed.
- Covering FM inbox and facilities Helpdesk
- Locker management
- Adding room setups to the calendar
- To take ownership for the visual standards of the entire reception area and all related areas that impact on Customer Experience.
- Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.
- Contribution to and use of the Customer Service team noticeboard at all times.
Experience Required:
- Experience in operating a resource or a hotel reservation system
- Strong experience of operating within a Customer Service environment
- Computer literate
- Strong customer services skills and experience
- Present a self- image of confidence and authority
- Service orientated attitude
- Ability to easily memorise names and recognise individuals' particulars
- Ability to provide services to the highest specification within a Corporate Head Office Building
- Strong team player
- Excellent time management and organisational skills
- Excellent computer skills and the ability to learn new software and systems
About CBRE Global Workplace Solutions:
As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost. As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years.
CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world's largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide
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