Receptionist in Castle Community, Cardiff

Company: Gloworks
Position: Receptionist – Ad Hoc Cover
Working Hours: 08:00 – 18:00, Fridays only
Pay Rate: £12.71 per hour (PAYE)
Employment Type: Ad hoc / Temporary Cover

Job Overview

We are looking for a professional, friendly and reliable Receptionist to provide ad hoc reception cover at Gloworks, a creative industry building occupied by a range of businesses, including TV production companies and post-production studios.

The successful candidate will be the first point of contact for visitors, tenants and clients, ensuring a welcoming and professional reception service. This role would suit someone with excellent communication skills, a proactive attitude and the ability to work confidently in a creative, fast-paced environment.

Please note: Candidates must be available to attend training before starting the role.

Key Responsibilities

• Welcome visitors, clients and tenants in a friendly and professional manner.
• Manage the reception desk and act as the first point of contact for enquiries.
• Answer and direct incoming telephone calls and emails.
• Sign visitors in and out, following building security procedures.
• Notify tenants of visitor arrivals and assist with visitor enquiries.
• Handle incoming deliveries, post and courier collections.
• Maintain a tidy, organised and professional reception area.
• Provide general administrative support as required.
• Liaise with building management and tenants to ensure the smooth running of reception.
• Maintain confidentiality and demonstrate a professional approach at all times.

Key Skills & Requirements

• Previous reception or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, approachable and professional manner.
• Strong organisational skills and attention to detail.
• Confident using computers, email and basic office systems.
• Ability to work independently and use initiative.
• Reliable, punctual and well presented.
• Comfortable working in a creative environment with TV and post-production companies.
• Must be available to attend training before commencing the role.
• Must be available to work Fridays, 08:00–18:00, on an ad hoc cover basis.