Receptionist

Job Title: Receptionist

Location: Stoke Mandeville Hospital,  HP218AL

Trust: Buckinghamshire Healthcare NHS Trust

Payrate: Band 2, £12.92 per hour

Shift Patterns: Monday - Friday 8:00am - 4:00pm (3 Days a week) (22.5 hours per week)

Duration: Start: 17th August, 2026, End date: 16th May, 2027

JOB SUMMARY

Assist in maintaining a reception and clerical service for the benefit of children / adolescents and their families attending outpatient appointments. 

Principle Duties 

• Reception duties in the paediatric outpatient department. 
• Ensure patients details are entered onto the computerised record system (CRS) as per Trust protocols. 
• Answer telephone in the correct manner and take messages as appropriate or refer to nurse in charge. 
• Produce labels for patient records as required. 
• Responsible for clinic scheduling & re-scheduling when required. 
• Booking Follow up appointments with Consultants, cashing up these outcomes in a timely manner. 
• Work closely with medical, nursing and therapy staff requiring patient details and any other information. 
• Assist in the production of formal reports regarding paediatric outpatient activity. 
• Responsible for the compilation of monthly clinic rotas to ensure adequate clinic space. Maintain absolute confidentiality in respect of all patient records. 
• Communicate with children & parents in order to promote their comfort and wellbeing. 
• Ensure parents of children are aware of amenities and facilities available for their use and are enabled to access them. 
• Promote a positive image of children’ services by a professional and helpful approach to all team members and visitors to paediatric outpatients. 
• Listen to impromptu complaints made by patients, relatives or other staff and refer to the appropriate person.

Experience:

• Experience working within a healthcare setting 
• Experience working within an administrative clerical setting
• Experience working in a busy customer focused care environment.
• Able to communicate clearly and concisely with multi-disciplinary  team, the patients and carers
• Demonstrates a courteous manner with all individuals
• Has a calm telephone manner 
• Understands the concept of confidentiality  
• Demonstrates good organisational skills

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.