Receptionist/Office Administrator Apprentice

LONDON (NW5 4QE)

Summary

Join Queen’s Crescent Community Association as a Receptionist/Office Administrator Apprentice and gain valuable hands-on experience in a busy community organisation. This role provides an excellent opportunity to develop admin, customer service, and office management skills while supporting the day-to-day operations of our centres.

Annual wage

£14,560 to £23,132.20 (National Minimum Wage for your Age for the first year.)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Business administrator

Hours

Monday - Friday, 9:45am - 5:45pm

35 hours a week

Duration

21 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will be responsible for welcoming visitors, handling enquiries, managing bookings, maintaining records, and providing administrative support to staff and service users. Ideal for someone who is organised, friendly, eager to learn, and looking to start a career in business administration.

Greet and welcome guests as soon as they arrive at the office.

Direct visitors to the appropriate person and office

Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Provide basic and accurate information in person and via phone/email.

Receive, sort and distribute daily mail/deliveries.

Maintain office security by following safety procedures and controlling access via the reception desk.

Update calendars and schedule meetings

Perform other clerical receptionist duties such as filing, photocopying, and transcribing.

Taking booking requests for venues via email and telephone

Minute taking

Supporting the office manager and colleagues in all aspects of managing the front of house and any ad hoc tasks.

Promoting all our services.

Liaising with the website developer to update the website.

Manage incoming phone calls, ensuring excellent phone etiquette and directing calls as necessary.

Perform data entry tasks accurately and efficiently using Microsoft Programs

Overseeing the general enquiry inbox email.

Where you’ll work

45 ASHDOWN CRESCENT, LONDON, NW5 4QE

Check your travel to work

Directions map will appear here

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Business administrator

Equal to Level 3 (A level)

Your training plan

• Business Administrator Level 3
• Monthly Tutor Sessions
• End Point Assessment

Requirements

Essential qualifications

• GCSE English (Grade 9-4 (A*-C) Essential
• GCSE Mathematics (Grade 9-4 (A*-C) Essential

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Solid written & verbal skills
• Resourceful & proactive
• Interpersonal skills
• Willing to learn

Other requirements

• Professional manner when dealing with visitors, customers, and colleagues
• Strong communication and interpersonal skills,
• Reliable, punctual, and committed to providing excellent customer service.
• Organised and able to manage multiple tasks while maintaining attention to detail.
• Willingness to learn new skills and take on responsibilities as part of an apprenticeship programme.
• Positive attitude with a proactive and flexible approach to work.
• Good problem-solving skills and the confidence to use initiative when appropriate.
• Enthusiastic about supporting the local community and contributing to a welcoming and inclusive environment.

About this company

QCCA is one of London’s most vibrant community centres. We offer a huge range of free activities and services for everyone in the heart of Camden's most deprived neighbourhood. We’ve been making our community a happier, healthier and more connected place since 2002.

This apprenticeship offers an excellent opportunity to develop a wide range of administrative, customer service, and office management skills within a busy community organisation. Upon successful completion of the apprenticeship. The role will provide valuable experience in customer service, facilities administration, venue bookings, finance administration, and general office operations, creating a strong foundation for further career development in business administration, office management, operations, or community services.

Ask a question

The contact for this apprenticeship is:

QUEENS CRESCENT COMMUNITY ASSOCIATION

Linsay Narborough

(phone number removed)

The reference code for this apprenticeship is VAC(phone number removed).