Receptionist

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

Receptionist responsibilities:

Maintain the efficient day to day operation of the reception including the delivery of exceptional customer service both in person and over the phone. 

• To be responsible for conducting key reception duties including switchboard and face to face services provided to all employees, customers, and other visitors.
• Greet all employees & visitors to our Northampton Head Office in a polite and professional manner, displaying a friendly demeanor and assisting all visitors through their visit by providing accurate information and ensuring that every effort is made to accommodate their requests.
• To assist and facilitate employee bookings of all conference and meeting rooms. Be fully aware of all activities taking place in the building daily and to provide support and assistance to deliver a first-class service to all stakeholders.
• Ensure all employees and visitors access the premises in the correct manner observing all associated processes for registering and monitoring access and the logging of visitors/contractors in/out of the premises
• To understand local and building specific information to supply advice and guidance to employees and visitors supporting them wherever possible. To understand specific H&S processes for the premises to support and facilitate during specific events, visits, evacuations, and 1st Aid situations.
• To assist with several administrative duties, such as, but not limited to, processing incoming/outgoing post, raising purchase orders, hospitality requests, and signing in/out of any contractors whilst issuing and understanding any Work Permits, as and when required. 

What the receptionist will ideally have:

• Experience in reception processes and switchboard and the ability to converse confidently & openly in person and over the phone.
• Excellent interpersonal and communication skills with the ability to deal effectively with all internal and external guests.
• Good ability to work well under pressure.
• Good ability to work flexibly and as part of a team.
• Ability & confidence to work with people in the company at all levels (CEO & Board to general employees & visitors).
• Good working knowledge of technology systems used to deliver a first-class reception experience.
• Good working knowledge of PCs including Excel, Word, Microsoft Teams, and outlook.