Receptionist

We are recruiting on behalf of our client, Seaham Hall, home to the award-winning Serenity Spa, for a passionate and service-driven Spa Receptionist to join their dedicated team.

This is a key front-of-house role at the heart of the guest journey, where you will create exceptional first impressions and deliver a seamless, luxury guest experience from arrival through to departure.

Role & Responsibilities

• Deliver an exceptional guest journey from pre-arrival to departure
• Manage spa bookings efficiently, maximising availability and revenue opportunities
• Complete all reception administration, including guest profiles, payments, and reporting
• Maintain expert knowledge of spa treatments, packages, and promotions
• Conduct engaging spa tours for guests
• Handle guest queries and feedback professionally
• Liaise with other departments to ensure seamless operations
• Maintain exceptional presentation standards across reception areas

Requirements

• Previous experience in a spa, hospitality, or customer-facing role is desirable (full training provided)
• Exceptional communication and guest service skills
• Knowledge use of Microsoft, Windows and Outlook
• Excellent organisational skills with the ability to multitask
• Professional, well-presented, and aligned with luxury brand standards
• Flexible, reliable, and a strong team player

Employee Benefits

• Comprehensive in-house training
• Clear progression opportunities
• Share of monthly service charge
• Staff discounts on spa experiences, retail & vouchers (up to 20%)
• Pension scheme & Wagestream access
• Uniform provided
• Free onsite parking
• Opportunities to participate in charity, team and wellness events
• Employee of the quarter recognition scheme

Hours of Work:

Up to 40 hours per week across shifts between 6am–10:30pm, including weekends and bank holidays