Receptionist - Tralee

Job Title: Receptionist/Concierge                                          

Monday – Friday 08:00 – 17:00

45 hours per week

€17 p/h

Role to commence mid-October but this could change

Job Summary:

We are looking for a professional, friendly, and customer-focused Receptionist/Concierge to join our team on a contract hire basis. The successful candidate will be the first point of contact for visitors, clients, and employees, providing a welcoming front-of-house experience while ensuring the smooth day-to-day operation of the reception area. This role involves managing visitor access, handling telephone and email enquiries, providing administrative support, and maintaining a safe, secure, and professional environment.

The ideal candidate will have excellent communication skills, strong organisational abilities, and a proactive approach to delivering exceptional customer service.

Responsibilities:

• Welcome visitors, clients, contractors, and staff in a professional and courteous manner.
• Manage the reception desk and maintain a high standard of presentation.
• Answer and direct incoming telephone calls and emails promptly.
• Handle visitor sign-in procedures and issue visitor passes.
• Monitor access control systems and ensure security procedures are followed.
• Manage meeting room bookings and prepare rooms when required.
• Assist with contractor management by ensuring contractors are signed in, issued with the appropriate access passes, and comply with site security and health & safety procedures.
• Receive, sort, and distribute mail, deliveries, and courier packages.
• Maintain accurate visitor and contractor records.
• Escalate issues or incidents to the appropriate department or management where required.
• Support the coordination of site events, meetings, and visitor arrangements when required.
• Deliver exceptional customer service at all times.
• Support visitor travel arrangements as required

Requirements:

• Previous experience in Reception, Concierge, Customer Service, Hospitality, or Front of House.
• Excellent verbal and written English.
• Strong communication and interpersonal skills.
• Professional appearance and manner.
• Good knowledge of Microsoft Office (Outlook, Word, Excel).
• Ability to multitask and prioritise workload.
• Excellent organisational skills.
• Ability to work independently and as part of a team.
• Right to work in Ireland

Preferred Qualifications & Experience:

• Previous experience in a corporate environment.
• Experience using visitor management systems.
• Knowledge of access control systems.
• Experience working within Facilities Management or Corporate Services.
• First Aid certification (desirable).