Refuge Manager - Domestic Abuse Service

Your new company
A respected specialist support organisation is seeking an experienced Manager to join its domestic abuse refuge service. The organisation provides safe accommodation and vital support to women, children and other victims of domestic abuse, helping individuals rebuild their lives, increase their safety, and move towards independent living. The service is committed to delivering high-quality, trauma-informed support and works closely with local authorities and partner agencies to achieve positive outcomes for those accessing its services.

Your new role
As Manager, you will play a key role in the day-to-day leadership and operational management of refuge accommodation services. You will support the Service Manager in ensuring the safe and effective running of the service, providing leadership to support workers and volunteers, overseeing safeguarding and risk management processes, and ensuring high standards of support for residents.

You will be responsible for staff supervision and development, monitoring service performance, managing referrals and housing-related matters, supporting tenancy management processes, and working collaboratively with a range of statutory and voluntary sector partners. The position also offers the opportunity to contribute to service development, strategic planning, and the continuous improvement of domestic abuse services.
What you'll need to succeed

• Previous management or senior-level experience within domestic abuse, supported housing, refuge, homelessness, or a related support service.
• Strong understanding of safeguarding, risk management and trauma-informed practice.
• Experience supervising, supporting and developing staff teams.
• Knowledge of housing management, tenancy-related issues and partnership working.
• Excellent communication, leadership and organisational skills.
• The ability to manage a varied workload and make sound decisions in a fast-paced environment.
• A genuine passion for supporting vulnerable individuals and improving outcomes for victims of domestic abuse.

What you'll get in return

• The opportunity to make a meaningful difference to the lives of individuals affected by domestic abuse.
• A rewarding leadership role within a well-established and respected organisation.
• Ongoing professional development and training opportunities.
• A supportive working environment with a strong focus on quality service delivery.
• The chance to contribute to the development and growth of vital domestic abuse services.
• Competitive salary and benefits package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)