Regional Client Response Specialist

Your role at a glance

The Regional Specialist oversees the RFP/RFI process for sales opportunities as well as questionnaires for existing clients. Responsible for researching and responding to technical and commercial Requests for Information (RFI), Requests for Proposal (RFP) for the Sales Team, and questionnaires for the Client Success Team. The successful candidate will produce consistent, professional responses that are accurate and approved through departmental processes. This position plays a strategic role in enhancing client satisfaction and supporting business growth. The individual must be detail-oriented and experienced in managing databases, timelines, and workflows.

What we are looking for

ESSENTIAL DUTIES & RESPONSIBILITIES

• Writes, edits, and collaborates with various teams consisting of technical and business development professionals to develop a response strategy, proposal outlines, and content.
• Works with Sales, CSMs and SMEs to answer technical and commercial Requests for Information (RFI), Requests for Proposal (RFP), and questionnaire requests.
• Coordinates planning, scheduling, and tracking proposal milestones & deliverables.
• Performs editing, formatting, compliance checks, final proposal assembly and delivery.
• Monitors final submission of proposal and maintains historical data of proposal results.
• Improves upon proposal development process based on lessons learned, corporate goals, and business objectives.
• Manages regional data used for responses and ensures accuracy through collaboration with SMEs throughout the company.
• Utilizes AI tools to generate first drafts, executive summaries and go/no go criteria evaluations on RFI/RFPs.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Expertise in writing RFP/RFIs in technical environment.
• Excellent communication skills with the ability to lead requirement gathering sessions and communicate with professionals at all levels of the organization.
• Demonstrates discretion and maintains confidentiality.
• Proficient with computers to include the utilization of Microsoft programs such as Word, Excel, Power Point and Outlook.
• Able to work effectively in a team environment.
• Proactive, organized, with strong attention to detail and time management skills.
• Strong analytical and problem-solving abilities.
• Flexibility to work beyond business hours when necessary.

EDUCATION & EXPERIENCE

• BA or High school diploma and experience usually obtained with 7-8 years’ related experience.
• Multiple years of experience in a sales organization, with 2 years’ responsibility for proposal writing, preferred.
• Multiple years of experience with data center operators, preferred.  
• Excellent written and verbal communication skills.
• Familiarity with Responsive and AI tools such as Chat GPT, preferred.
• APMP certification a plus.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.