Regional Disrepair Manager

Your new company

An established and forward-thinking Housing Association, managing a diverse portfolio of homes across London, is seeking an experienced Regional Disrepair Manager to join its Property Services team on a permanent basis.
With a strong commitment to providing safe, high-quality homes and delivering excellent customer service, the organisation is investing significantly in its repairs and maintenance function to enhance resident satisfaction and ensure compliance across its housing stock.
Your new role

As Regional Disrepair Manager, you will take ownership of all disrepair-related activity across a designated geographical region, ensuring effective management of claims, legal cases, and associated remedial works.
You will lead a team of surveyors and technical specialists whilst working closely with legal, repairs, asset management and customer service teams to drive down disrepair cases, improve operational performance and mitigate organisational risk.
Key responsibilities will include:

• Leading the regional disrepair service and overseeing a portfolio of live disrepair cases.
• Managing legal disrepair claims from initial notification through to resolution.
• Ensuring timely completion of inspections, schedules of work and remedial repairs.
• Providing technical expertise on building defects, housing disrepair legislation and property condition issues.
• Managing contractor performance and ensuring works are delivered to agreed quality, cost and timescale targets.
• Working collaboratively with internal legal teams and external solicitors to support litigation processes.
• Monitoring key performance indicators, budgets and regional performance metrics.
• Producing reports and presenting updates to senior leadership teams.
• Driving continuous improvement initiatives to reduce recurring defects and improve resident outcomes.
• Ensuring all activities are delivered in line with regulatory requirements, health and safety legislation and organisational policies.

What you'll need to succeed

To be successful in this role, you will have:

• Significant experience managing housing disrepair cases within a Housing Association, Local Authority or residential property environment.
• Strong knowledge of housing legislation, landlord obligations and disrepair protocols.
• Experience leading technical or surveying teams within social housing.
• A solid understanding of building pathology, repairs, maintenance and construction practices.
• Excellent stakeholder management skills and the ability to engage effectively with residents, contractors and legal representatives.
• Experience managing budgets and delivering operational performance targets.
• Strong analytical, organisational and problem-solving abilities.

Desirable qualifications include:

• Degree or equivalent qualification in Building Surveying, Construction, Property Management or a related discipline.
• Membership of RICS, CIOB or a similar professional body.
• Knowledge of social housing regulatory requirements and compliance frameworks.

What you'll get in return

• Competitive salary package.
• Generous pension scheme.
• Hybrid working arrangements.
• Annual leave entitlement plus bank holidays.
• Professional development and training opportunities.
• Employee wellbeing and assistance programmes.
• The opportunity to play a key role in improving residents' homes and customer experience across London.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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