Regional Pharma Operations Manager

TVS are recruiting for a Regional Pharma Operations Manager to oversee operations across the South East region.

The role involves travel throughout the region, with the furthest locations being Birmingham to the north, Norwich to the east, Cardiff to the west, and Plymouth to the south. A fuel allowance will be provided to support business travel.

Main Duties & Responsibilities:

Managing the respective On-site Supervisors

Working with the relevant on-site team to ensure the standards and customer requirements are met & exceeded

Working with the customers national, regional, and local teams

Liaising with the National Pharma Operations Manager to deliver the agreed contractual requirements with the customer

Agree with the local depots on the unplanned ad hoc requirements and source the drivers needed

Ensure that all on-boarding process and procedures are followed

All the drivers are correctly added to the i-fleet system

Ensure the weekly sales reports and dockets are promptly loaded onto the system

Where needed when any issues arise to ensure they are giving support to the onsite teams

Manage critical incidents from investigation through to resolution

Support the customer and local teams with any internal or external audits

Support all TVS internal compliance audits

Key Relationships

National Pharma Operational manager

Key persons in the customer operational team

Internal operational teams

Customer Relationship Manager

Knowledge, Skills, Qualifications and Experience:

Operational background

Experience in transport and logistics

Report writing experience

Good I.T skills

Knowledge of Pharma

Knowledge of MHRA requirements

Experience in auditing

Personal attributes

Good communication and interpersonal skills

Resilient

Decisive

Attention to detail

Self-motivated/driven

Full and valid driving license

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

• Competitive Salary
• Pension scheme with up to 6% employer matched contributions
• Life assurance
• 25 days holiday + 8 statutory bank holidays
• Holiday buy-back scheme (5 additional days available)
• Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
• Established hybrid working structure
• Enhanced maternity and paternity leave
• Employee Assistance Programme supporting wellness with immediate access for you and your family to:

1. Virtual GP consultations and second opinions

2. Mental health support and counselling

3. Online physiotherapy

4. Access to CONNECTPlus long-term health condition support

5. Wellbeing and healthy living support

• Cycle to work scheme
• Professional Membership and Study Sponsorship
• Quarterly employee recognition awards
• Employee referral scheme with financial reward
• Benefits hub with employee retail discounts
• Discounted eye test vouchers

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

Security Clearance Requirement

Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

TVS have signed the Armed Forces covenant and are a forces friendly employer.