Regional Support Manager – CQC services
Domus Recruitment
The successful candidate will provide strong leadership and operational oversight across the region, supporting managers to deliver high-quality, person-centred care while maintaining excellent regulatory and quality standards.
The Role: As Regional Support Manager, you will be responsible for ensuring services operate safely, effectively and in line with CQC requirements, local authority expectations and internal quality standards.
You will provide leadership, coaching and operational support to managers across the region, driving a culture of accountability, continuous improvement and outstanding care.
Key Responsibilities:
- Ensure all services meet and exceed CQC standards, local authority requirements and internal KPIs.
- Lead regular compliance and quality audits, implementing robust action plans where required.
- Act as a key escalation point for safeguarding concerns, ensuring incidents are appropriately reported, investigated and resolved.
- Mentor, coach and develop House/Service Managers, promoting strong leadership and professional development.
- Oversee regional recruitment, retention and workforce planning, ensuring safe staffing levels and minimising agency reliance.
- Support managers with supervisions, appraisals, performance management and disciplinary processes.
- Manage regional budgets and operational expenditure, ensuring resources are used effectively without compromising quality.
- Work closely with local authorities, social work teams and commissioners to manage referrals, transitions and occupancy.
- Ensure support plans are personalised and outcome-focused, promoting independence, education, employment and community integration.
- Develop strong working relationships with families, advocates, healthcare professionals and multidisciplinary teams.
- Drive continuous improvement and identify opportunities for service development across the region.
You will ideally have:
- 3–5 years' experience in multi-site management within health and social care.
- Proven experience managing supported living and/or residential services.
- Experience supporting younger adults aged 18–35 with learning disabilities, autism and/or complex needs.
- A strong understanding of CQC regulations, the Health and Social Care Act and safeguarding requirements.
- Experience managing recruitment, retention, performance and workforce planning.
- Strong knowledge of quality assurance, compliance and continuous improvement.
- Experience working with local authorities, commissioners, social workers and multidisciplinary teams.
- Excellent communication, leadership and organisational skills.
- NVQ/QCF Level 5 in Leadership and Management for Health and Social Care, or equivalent, is desirable. Candidates willing to work towards the qualification will also be considered.
- £60,000 – £65,000 per annum
- Further salary increases as you grow and develop within the organisation
- A senior regional leadership position with genuine career progression
- The opportunity to influence the quality and development of multiple services
- A supportive and values-led working environment
- The opportunity to make a meaningful difference to the lives of the people supported
As part of our continual pursuit of quality candidates we appreciate and reward candidate recommendations from you if we successfully secure them a position. We will reward you with £300 if you recommend a new candidate to us who is not already registered and we secure them a role for a minimum of 1 month.
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