Rent and Income Advisor in Crystal Palace
Posted by Niyaa People Ltd
£24 – £26 an hour
Crystal Palace · Contract
They are looking for an experienced Rent & Income Advisor to join their team, focusing on reducing rent arrears, maximising rental income and supporting residents to achieve greater financial stability.
This is a varied, resident-facing role combining rent arrears management, welfare benefits advice, debt support and income recovery.
Key Responsibilities
- Manage rent arrears, issue arrears letters and notices, and negotiate repayment plans.
- Support residents with budgeting, debt advice and welfare benefit applications.
- Help residents maximise their income and prevent eviction.
- Liaise with Housing Benefit, DWP, key workers and external agencies.
- Manage current and former tenant arrears, including tracing former residents and recovering outstanding debts.
- Maintain accurate resident records and produce arrears performance reports.
- Support residents with benefit appeals, overpayments and financial difficulties.
- Previous housing experience is essential.
- Experience in rent arrears, income recovery or housing management.
- Knowledge of Housing Benefit and welfare benefits.
- Experience providing debt, budgeting or financial advice.
- Excellent communication and negotiation skills.
- Experience supporting vulnerable residents.
- Strong administration, IT and organisational skills.
- £26 per hour (Umbrella)
- Hybrid working.
- Initial 4-month contract.
- Potential to extend or become permanent.
- Based in Crystal Palace, South London.
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Application opens at the source listing. Free for jobseekers.