Repairs Administrator

Repairs Administrator – Overview

An established social housing provider is seeking an Interim Repairs Administrator to support a busy repairs and maintenance service. This is an excellent opportunity for candidates with administration, housing, customer service or property services experience who enjoy working with data, maintaining accurate records and supporting operational teams through effective system management.

The successful candidate will play a key role in ensuring repairs information is accurately recorded, maintained and analysed, helping to support the efficient delivery of repairs and maintenance services across the housing portfolio.

Repairs Administrator – Key Responsibilities

• Input, update and maintain accurate repairs and maintenance records across housing and repairs management systems
• Interrogate repairs systems to monitor performance, identify outstanding repairs and support service delivery
• Produce reports and data extracts for managers and operational teams
• Monitor data quality and ensure repairs records are accurate, complete and up to date
• Raise, update and close repairs orders within designated systems
• Investigate and resolve data discrepancies in liaison with internal teams and contractors
• Support the tracking and monitoring of responsive repairs and maintenance programmes
• Maintain records of appointments, work orders, contractor performance and repair completion data
• Respond to enquiries from internal stakeholders regarding repairs information and system data
• Assist with general administrative duties to support the repairs and property services function
• Contribute to service improvement initiatives through effective data management and reporting

Repairs Administrator – Applicant Essentials

Essential

• Experience in an administrative, data entry or customer service role
• Strong attention to detail with a high degree of accuracy when inputting and maintaining data
• Experience using databases, management systems or CRM systems
• Good analytical skills with the ability to interpret and interrogate data
• Proficiency in Microsoft Office applications, particularly Excel
• Excellent organisational and time management skills
• Strong communication skills, both written and verbal
• Ability to work independently and manage competing priorities

Desirable

• Previous experience working within social housing, property services or a repairs environment
• Experience using housing management or repairs management systems
• Understanding of responsive repairs and maintenance processes
• Experience producing reports and monitoring service performance
• Knowledge of KPI monitoring and data quality management