Repairs Complaint Investigator in Exeter, Devon

We are currently working in partnership with a Housing Provider based in Devon, who are recruiting for a Repairs Complaint Investigator on a temporary six-month contract.

The position is due to start immediately, with the potential to go full time. The hourly rate of pay is negotiable up to £20-25 via an Umbrella company.

The ideal candidate will experience collating information regarding repairs complaints, liaising with tenants, contractors and leaders to formulate a timeline of events. 

Duties will include (but are not limited to):

• Investigating complaints relating to repairs, maintenance and property assets

• Creating detailed timelines of events to establish a clear audit trail

• Liaising with residents to understand concerns and provide updates throughout investigations

• Coordinating information from contractors, surveyors, repairs teams and housing colleagues

• Reviewing repair histories, inspection reports, correspondence and service records

• Gathering and assessing evidence to support complaint responses

• Identifying service failures, delays and learning opportunities

• Producing clear, accurate and evidence-based written responses

• Ensuring complaints are handled in line with timescales and policy requirements

• Supporting continuous improvement through lessons learned and trend analysis

Experience required:

• Experience required in Social Housing

• Experience working within repairs

• Experience collating data 

• Experience compiling reports

Working hours:

• 37.5 hours per week

• Monday – Friday

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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