Repairs Manager

Your new company
Our client is a respected and forward-thinking social housing provider committed to delivering safe, high-quality homes and outstanding services to communities across the region. With a strong focus on customer satisfaction, operational excellence and continuous improvement, they are investing in their repairs and maintenance service to ensure residents receive a responsive, efficient and customer-focused experience.
Your new role
As Responsive Repairs Manager, you will be responsible for leading the operational delivery of a high-performing responsive repairs service, ensuring repairs are completed safely, efficiently and to a high standard.You will manage a team of supervisors, operatives and contractors, driving service performance while ensuring excellent customer service standards are maintained.
Key responsibilities include

• Managing the end-to-end delivery of responsive repairs.
• Leading and developing repairs teams to achieve operational and customer service targets.
• Monitoring performance against KPIs, service standards and budgets.
• Managing contractor performance and ensuring value for money.
• Ensuring compliance with health and safety legislation and company policies.
• Working closely with residents and internal stakeholders to resolve issues and improve service delivery.
• Identifying opportunities for service improvements and implementing best practice.
• Producing performance reports and using data to drive operational decision-making.
• Supporting the delivery of a customer-first culture across the service.

What you'll need to succeed
To be successful in this role, you'll be an experienced repairs professional with a proven track record of managing responsive maintenance services within social housing, property services or a related sector.
You will also have:

• Previous experience managing responsive repairs operations.
• Strong leadership and people management skills.
• Experience managing direct labour teams and/or subcontractors.
• Sound knowledge of building maintenance and repair processes.
• Strong understanding of health and safety legislation and compliance requirements.
• Experience managing budgets and driving value for money.
• Excellent stakeholder management and customer service skills.
• The ability to analyse performance data and implement improvements.
• Strong organisational and problem-solving skills.
• A full UK driving licence.

What you'll get in return
In return, you'll join an organisation that genuinely values its people and is committed to delivering positive outcomes for both residents and employees.
Benefits include:

• Competitive salary and benefits package.
• Generous annual leave entitlement.
• Pension scheme
• Ongoing training and professional development.
• Career progression opportunities within a growing organisation.
• A supportive and collaborative working environment.
• The opportunity to make a real impact on local communities and residents' lives.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Cassandra in your local Hays Liverpool office today (phone number removed).

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