Repairs Manager

This is a senior leadership role responsible for overseeing the delivery and performance of a responsive housing repairs service, including managing teams, contractors, budgets and service improvement programmes. The successful candidate will drive operational excellence, ensure compliance and health & safety standards are met, and play a key role in improving repair outcomes and customer satisfaction across a large housing portfolio.

Client Details

A large local authority, responsible for delivering a wide-range of public services including housing, repairs and maintenance, education, environmental services, planning and regeneration.

Description

• Lead the operational delivery of the responsive repairs service, ensuring compliance with statutory obligations, organisational policies and service standards.
• Manage a team of supervisors, trade operatives and support staff delivering repairs and maintenance services.
• Oversee budget management, resource allocation and procurement to ensure value for money and efficient service delivery.
• Monitor and improve performance against key indicators, including first-time fix rates, customer satisfaction and repair turnaround times.
• Ensure robust health and safety practices are embedded across all operations, including contractor and subcontractor management.
• Lead service transformation initiatives, including digitalisation, sustainability and customer engagement improvements.
• Conduct audits, inspections and quality assurance checks to maintain high standards of workmanship and compliance.
• Collaborate with Housing Management, Asset Management and other stakeholders to ensure effective service delivery.
• Represent the service at senior management meetings, resident forums and operational working groups.
• Lead emergency response coordination for major incidents affecting housing stock, including floods, fires and structural failures.

Profile

A successful Repairs Manager should have:

• Strong experience in managing property repairs and maintenance within the public sector, with previous trade, technical experience.
• Proven ability to manage budgets and deliver cost-effective solutions.
• Knowledge of health and safety regulations related to property management.
• Excellent leadership and team management skills.
• Strong communication and stakeholder engagement abilities.

Job Offer

• Competitive salary ranging from £63,816 to £66,084 per annum.
• Pension contribution of 30%.
• Hybrid working model.
• Permanent position.
• Scope for progression and growth.

If you're ready to take the next step in your career as a Repairs Manager, apply now to join a respected organisation in the public sector.