Repairs Officer

We are working with a community-focused housing provider managing approximately 700 homes, seeking a proactive and customer-focused Repairs Officer to take ownership of their responsive repairs and voids service. This is an excellent opportunity to join a friendly, high-performing team where your contribution will be visible, valued and make a real difference.

You will be responsible for the end-to-end management of responsive repairs and void properties, ensuring works are completed efficiently, safely, compliantly and to a high standard.

Key responsibilities include:

• Managing responsive repairs from initial report through to completion.
• Raising work orders, obtaining quotes and instructing contractors.
• Carrying out pre and post inspections.
• Monitoring contractor performance and quality of works.
• Managing void properties to minimise turnaround times.
• Identifying and escalating complex repairs, damp and mould, disrepair and other high-risk issues.
• Maintaining accurate records and ensuring compliance with regulatory requirements.
• Delivering excellent customer service to residents at every stage.

You will have:

• Experience managing responsive repairs and voids within social housing, housing management or property services.
• Strong knowledge of housing maintenance and property compliance.
• Excellent communication and stakeholder management skills.
• A proactive, organised and solutions-focused approach.
• The ability to manage multiple priorities and meet service targets.
• A full UK driving licence and access to a vehicle.