Repairs Officer in Acton, Greater London

We are currently recruiting for an experienced Repairs Officer to join a busy housing repairs service within a Local Authority.

Please note: This is a fully office-based position. You will be required to work from the office 5 days per week. There is no hybrid working available for this role.

This is a varied position combining repairs diagnostics, contractor management, resident communication and repairs administration.

Key Responsibilities

• Diagnose housing repair issues using effective questioning and technical knowledge.
• Raise, record and allocate repair jobs to the appropriate contractors or technical teams.
• Monitor repairs and contractor activity through to completion, ensuring works are completed within agreed timescales.
• Manage and reconcile variation orders across multiple contracts.
• Support the management and reconciliation of work in progress (WIP).
• Maintain accurate records of repairs, contractor allocations, technical notes and job progress.
• Communicate with residents regarding repair updates, timescales and expected outcomes.
• Support the resolution of repair-related complaints and queries.
• Order supplies and materials required by the operational team.
• Support out-of-hours repairs and emergency actions in line with rota arrangements.

About You

We are particularly interested in candidates with experience within social housing repairs, maintenance or property services, ideally gained within a Local Authority, Housing Association, ALMO or repairs contractor environment.

You should have:

• Previous experience dealing with housing repairs and maintenance.
• The ability to diagnose repairs accurately and determine the appropriate course of action.
• Experience raising repairs and allocating works to contractors.
• Strong contractor liaison and job management skills.
• Good knowledge of repairs processes, WIP and/or variation orders.
• Excellent customer service and resident communication skills.
• Strong administrative and record-keeping skills.
• The ability to manage a busy workload and multiple live repair cases.

Working Arrangements

This role is 100% office based and requires attendance in the office 5 days per week.

Candidates looking for hybrid or remote working will unfortunately not be suitable for this position.

If you have a strong background in social housing repairs and are looking for your next opportunity, please apply with your most up-to-date CV.