Repairs Planner

Repairs Planner – Housing Association - £42,000

About the Company - Repairs Planner – Housing Association:
We’re supporting an established housing association who operate through Cheshire West and Merseyside, to recruit a Repairs Planner on an initial 3 month temporary contract. This is a hybrid working role with two days per week in the office. 

Responsibilities - Repairs Planner – Housing Association:

• Workload Optimization: Manage the daily scheduling and dispatch of trade operatives (e.g., plumbers, carpenters, electricians) using  Resource Scheduling software.
• Job Allocation: Match operative skillsets to the specific repair required to achieve a "first-time fix" and maximize productivity.
• Tenant Communication: Liaise with residents to diagnose problems, negotiate convenient appointment slots, and keep them informed of progress.
• Emergency Management: Prioritize urgent and emergency repair requests promptly, reallocating resources when necessary to safeguard tenants and property.
• Resource & Material Tracking: Monitor stock/materials availability and coordinate with stores or supply chains to ensure tradespeople have the correct parts.
• Performance Monitoring: Ensure jobs are completed within target times, keep accurate system records, and report on KPIs (Key Performance Indicators) to management.

Person Specification - Repairs Planner – Housing Association:

• Previous experience in a Repairs Planner, Scheduler, or Coordination role.
• Strong understanding of reactive maintenance, building trades, or social housing environments.
• Proficiency in utilizing in-house housing management systems, CRM tools, and scheduling software.