Repairs Planner & Scheduler

Role Overview

This is a fast-paced and high-pressure role that plays a critical part in the smooth delivery of our repair and maintenance operations.

We are specifically looking for candidates who have already worked in a planning and scheduling environment and have a strong understanding of the demands of the role. This is not an entry-level position — you must be confident managing multiple operatives, priorities, and changing workloads.

You will be responsible for coordinating works efficiently, ensuring operatives’ diaries are fully optimised, and maintain high levels of customer satisfaction.

Key Responsibilities

Planning & Scheduling

• Effectively schedule and allocate repair works to operatives
• Manage and optimise daily and weekly diaries
• Prioritise emergency and urgent works appropriately
• React quickly to changes, cancellations, and overruns
• Ensure maximum productivity and efficiency

Communication

• Liaise confidently with tenants, clients, operatives, and management
• Manage expectations in a professional and proactive manner
• Handle challenging situations calmly and effectively

Performance & Delivery

• Monitor job progress and ensure works are completed within timescales
• Identify and escalate issues impacting performance
• Support continuous service improvement

Administration

• Raise and manage works orders accurately
• Maintain up-to-date records and systems
• Produce reports as required

Skills & Experience Required

Essential:

• Proven experience in a repairs planning & scheduling role
• Strong understanding of reactive maintenance environments
• Ability to work effectively in a fast-paced, high-pressure setting
• Excellent organisational and multitasking skills
• Strong communication and problem-solving abilities
• Experience working to KPIs and deadlines

Desirable:

• Experience within social housing or maintenance contracts
• Knowledge of trades and repair processes

Personal Attributes

• Resilient and calm under pressure
• Highly organised and detail-driven
• Proactive and solution-focused
• Confident decision-maker
• Strong team player