Repairs Scheduler in Shepperton, Surrey

We are currently recruiting for an experienced Scheduler to join a busy repairs and maintenance team based in Shepperton.

This is a great opportunity for someone with strong organisational and communication skills, ideally with experience within social housing or property maintenance, to play a key role in coordinating daily works and ensuring repairs are completed efficiently and within agreed timescales.

• Schedule repairs, maintenance and installation appointments using workforce management systems.

• Allocate work to directly employed operatives and subcontractors, taking into consideration skillsets, geographical locations, priorities and SLA requirements.

• Manage and optimise daily diaries to maximise productivity and minimise travel time.

• Ensure emergency, urgent and routine repairs are scheduled in line with client contractual timescales.

• Rebook and reallocate appointments where access issues, delays or unforeseen circumstances arise.

• Handle incoming telephone calls from customers, clients and contractors, providing updates and resolving scheduling queries.

• Maintain accurate scheduling records and ensure all appointments and work orders are kept up to date.

• Previous experience in a Scheduling, Planning or Coordination role.

• Ideally, a background within social housing repairs, maintenance or property services.

• Experience using workforce management or scheduling systems.

• Excellent organisational and time management skills.

• Confident communicating with customers, clients, operatives and contractors.

• Ability to work in a fast-paced environment and manage competing priorities.

• A proactive approach with strong attention to detail.

If you have previous scheduling experience and are looking for your next opportunity, we would love to hear from you.