Resales Progression Consultant

About the Role

MTVH are looking for a Resales Progression Consultant to provide a high-quality progression service to shared ownership resale customers, ensuring a professional and customer-focused experience throughout the sales journey. You will be responsible for progressing shared ownership resale and interim staircasing transactions from instruction through to exchange and completion, while delivering expert advice and support to customers and stakeholders. This is an excellent opportunity for someone with experience in shared ownership, conveyancing, or property sales who is passionate about delivering outstanding customer service.

Therefore, as part of the Development After Sales team, you will manage a varied pipeline of resale and staircasing cases, working closely with customers, solicitors, estate agents, financial advisers, and internal teams to ensure transactions progress smoothly and efficiently. You will provide regular updates, interpret leasehold documentation, and help customers navigate the sales process with confidence.

Key Responsibilities

• Manage a caseload of shared ownership resale and staircasing transactions, progressing cases through to exchange and completion.
• Respond to customer enquiries by phone, email, and post, providing accurate and professional advice.
• Liaise with solicitors, estate agents, financial advisers, and internal stakeholders to keep transactions moving forward.
• Maintain accurate records and case management data, ensuring compliance with policies and procedures.
• Prepare pipeline reports and monitor performance against agreed targets and service standards.

What You'll Need to Succeed

• Experience managing shared ownership resales, staircasing transactions, or similar property sales processes.
• Strong understanding of shared ownership products, leasehold matters, and the conveyancing process.
• Proven ability to manage a high-volume caseload and work to challenging deadlines and targets.
• Excellent customer service and stakeholder management skills, with the ability to build strong working relationships.
• Good IT skills and the ability to maintain accurate records across multiple systems.

Interview date/s

TBC – London

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.

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