Reservations & Sales Support at Real Adventure Group, Swansea

A unique opportunity available for a passionate candidate looking for flexible, part time work in the tourism industry.

We are a small but close remote team specialising in Australasian travel looking for someone to join our crew to assist with our growing business.

Although general day-to-day work responsibilities will be remote and working from home, ideally our candidate is based in or is willing and able to travel easily to Swansea on semi-regular occasions. However, applications are open to those outside the South Wales area.

Duties and responsibilities

• Part time – 25 – 30 hours per week
• Salary range – £22,000 – £25,000 per annum

Key focuses

• Handling day-to-day reservation enquiries within a shared inbox
• Processing bookings and general reservations duties
• Supporting our travel agent partners by providing excellent customer service
• Providing support to our Sales Manager with general sales duties and tasks including those listed below

Sales focuses

• Assisting with various marketing campaigns
• Creating and assisting with slideshow presentations
• Assisting with analysing sales performances and reporting
• Assisting with e-marketing duties
• Organising and collating internal resources and databases
• Assisting with back office and website management

Experience and qualifications

• Australian destination knowledge essential
• Asian destination knowledge desired
• Previous experience within the travel industry desired – including employment with travel agencies, tour companies and wholesale agencies.
• Previous customer service / reservations and/or sales administration experience desired.
• Experience with e-marketing, website and CRM platforms desired.
• Previous Hybrid / Remote work desired as self-motivation and ability to work autonomously are required skills
• Competence using platforms such as Canva to create presentations / marketing collateral desired
• Travel experience required – Australian travel experience essential
• Competence using Office 365 including Outlook required.

Working with the team

• Swansea / South Wales based, or willing to travel to Swansea on semi-regular basis.
• Liaise and work with colleagues via Microsoft Teams across various timezones.

Benefits

• Semi-flexible remote working in a small trust-based team.
• Experience working in a unique business within the exciting travel industry.
• Opportunity to grow within the company and expand duties in the future.
• Discounted travel opportunities within our destinations

Company culture

• We’re a small but passionate team working in an exciting industry with a wide range of partners and opportunities.
• We’re an Australian company operating in the European market for over 15 years
• Being a small team, we need people who are passionate and willing to work as a team which at times involves stepping in to cover a wide range of duties across the business.

If you love travel, are passionate about Australia and the Asia/Oceania region and have a desire to work within a small, remote and flexible company – we would love to have you join us!

Please contact us with your CV and cover letter to express your interest in applying.