Resident Liaison Officer

We are currently seeking an experienced Resident Liaison Officer (RLO) to join a growing construction team. This is an exciting opportunity to work on a range of residential and refurbishment projects, acting as the key link between site teams and residents.

The successful candidate will play a vital role in maintaining positive relationships with tenants and homeowners, ensuring works are delivered with minimal disruption and a high level of customer satisfaction.

Key Responsibilities

• Act as the main point of contact between residents and the construction team
• Build and maintain strong relationships with tenants, leaseholders, and stakeholders
• Keep residents fully informed of project timelines, planned works, and any disruptions
• Handle complaints and queries professionally and efficiently
• Arrange and attend resident meetings, property visits, and consultations
• Support site teams in delivering works in occupied properties
• Maintain accurate records, reports, and communication logs
• Ensure all communication meets company and client standards

Requirements

• ✅ Minimum 3 years’ experience in a Resident Liaison Officer role (or similar) within construction
• ✅ Strong knowledge of working on social housing, refurbishment, or construction projects
• ✅ Excellent communication and customer service skills
• ✅ Ability to manage difficult situations and resolve complaints effectively
• ✅ Strong organisational and administrative skills
• ✅ Full UK driving licence and access to a vehicle (essential)