Resident Liaison Officer
Lonsite Limited
- Main Contractor
- Fire Remediation Project
- Freelance: 24 Months
- Rate: Up to £18 per hour
- Location: Elephant & Castle
As Residential Laison Office you will be required to:
- Act as the main point of contact for residents throughout construction, refurbishment, and maintenance works, ensuring clear and effective communication at all stages.
- Build and maintain positive relationships with residents, addressing queries, concerns, complaints, and providing timely resolutions.
- Carry out resident consultations, property visits, and pre-start meetings to explain project scopes, programmes, and potential disruptions.
- Keep residents informed of project progress, changes to schedules, access requirements, and any planned works affecting them.
- Coordinate access arrangements between residents, site teams, and subcontractors to ensure works are completed efficiently.
- Record and maintain accurate resident communication logs, complaints, and project documentation.
- Support site and project teams in minimising disruption and maintaining high levels of customer satisfaction.
- Liaise with clients, housing associations, local authorities, and internal teams to ensure resident needs are effectively managed.
- Previous experience working as a Resident Liaison Officer, Customer Service Advisor, Housing Officer, or within a customer-facing construction environment.
- Strong communication and interpersonal skills with the ability to engage confidently with people at all levels.
- Experience dealing with customer complaints and conflict resolution in a professional manner.
- Good understanding of construction, maintenance, social housing, or refurbishment environments would be advantageous.
- Excellent organisational skills with the ability to manage multiple tasks and priorities.
- Strong administrative skills and experience maintaining accurate records and reports.
- Proficient in Microsoft Office packages.
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