Resident Liaison Officer
Niyaa People Ltd
Offering £25,000-£30,000, plus a £5,200 car allowance, 5% bonus and excellent additional benefits, this is a fantastic opportunity to play a key role in delivering a customer-focused kitchen and bathroom replacement programme within occupied homes.
In this position, you will be:
- Acting as the primary point of contact between residents, site teams and the client throughout planned maintenance works
- Managing resident communications, including programme updates, access arrangements and setting expectations
- Coordinating and building positive relationships with residents and site teams to ensure smooth access and minimise disruption
- Handling resident queries and concerns professionally and timely, escalating issues where appropriate to maintain high levels of customer satisfaction
- Supporting the delivery team in achieving customer experience and resident satisfaction targets
I'd love to speak to someone who has:
- Proven experience as a Resident Liaison Officer within social housing or occupied planned maintenance works
- Experience supporting kitchen and bathroom replacement programmes or similar planned works
- Excellent communication and customer service skills, with the ability to manage resident expectations sensitively
- Strong organisational skills and the ability to coordinate multiple tasks effectively
- The confidence to work independently as the main resident contact on site
- The ability to start immediately, or within a short notice period
This role offers the following benefits:
- Salary between £25,000 - £30,000
- Working hours of 8:00am–4:30pm
- £5,200 car allowance, and a 5% bonus entitlement
- 26 days annual leave plus Bank Holidays, with the option to purchase additional holiday
- Private medical insurance, Life assurance and Pension Scheme
This position is ideal for someone who enjoys working closely with residents, thrives in a customer-focused environment and is looking to join a reputable contractor delivering high-quality planned maintenance works across social housing.
If you are interested in this Resident Liaison Officer role, apply online now or contact Charlotte Sutton at (url removed) for more information.
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