Resident Liaison officer

Resident Liaison Officer (RLO)

Resident Liaison Officer | Tenant Liaison | RLO | Customer Liaison | Social Housing

• Job Title: Resident Liaison Officer (RLO)

• Location: Wembley (Covering local regional patch)

• Pay Rate: £23.00 per hour (Weekly Pay)

• Contract Type: Full-Time, Contract / Ongoing

• Hours: Monday to Friday, Standard Business Hours

• Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Excellent Punctuality & Reliability

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Are you an experienced, reliable, and punctual Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) looking for a high-paying contract role in Hertfordshire

We are urgently recruiting a dedicated Resident Liaison Officer based out of Wembley to manage customer-facing operations across live social housing schemes in the Hertfordshire patch. Acting as the vital link between residents, site managers, and trade contractors, you will ensure clear communication, high customer satisfaction, and minimal disruption during ongoing refurbishment and maintenance works.

Why Apply for This RLO Position

• Competitive Hourly Rate: High market pay at £23.00 per hour.

• Local Patch: Based out of Wembley

• Consistent Hours: Full-time Monday to Friday routine with dependable weekly pay.

Key Responsibilities:

• Tenant Engagement & Liaison: Act as the first point of contact for residents, delivering clear updates regarding work schedules, access requirements, and project timelines.

• Site & Home Visits: Conduct pre-work surveys, home visits, and final sign-offs across properties in the local Hertfordshire patch.

• Issue & Complaint Resolution: Proactively manage tenant enquiries, address access issues, and de-escalate complaints to maintain positive community relations.

• Operational Collaboration: Work closely with Site Managers, supervisors, and sub-contractors to ensure works remain on schedule and tenant needs are respected.

• Record Keeping: Maintain accurate liaison logs, resident communication records, and property access schedules.

Requirements:

• Experience: Demonstrable background as a Resident Liaison Officer (RLO), Tenant Liaison Officer (TLO), or Customer Liaison Officer within social housing or decent homes frameworks.

• Mobility: Must hold a Full UK Driving Licence and have access to your own reliable vehicle for daily site travel across the Wembley and NW London area.

• Key Traits: Outstanding punctuality, high reliability, strong de-escalation skills, and a professional, empathetic approach with residents.

How to Apply:

If you are a ticketed, reliable Resident Liaison Officer based in or around Ware / Hertfordshire ready for an immediate start, click APPLY NOW with your updated CV for an immediate review.

Keywords: Resident Liaison Officer, TLO, RLO, Tenant Liaison Officer, Customer Liaison Officer, Housing Officer, Social Housing, Refurbishment, Decent Homes