Retail Property Operations Coordinator
Posted by Joshua Robert Recruitment
Pay not stated
Nationwide · Permanent
Location: Sunderland / Tyne and Wear
Salary: Competitive
Contract: Permanent | Full-time
Hours: 40 hours per week | On-site
The Opportunity We are recruiting for a proactive and commercially minded Retail Property Operations Coordinator to join the management team of a busy, established shopping centre in Tyne and Wear.
This is an excellent opportunity for someone who enjoys working in a fast-paced retail environment, building strong relationships with occupiers and supporting the successful day-to-day operation of a retail property.
Working closely with the Centre Manager and wider management team, you will play an important role in retailer engagement, commercial reporting, marketing activities and stakeholder communication.
The position offers a varied mix of retail property operations, occupier liaison, performance analysis and marketing support, making it particularly suitable for someone with experience in shopping centre management, retail operations, customer engagement or property-related environments.
Key Responsibilities
Retail Property Operations & Occupier Liaison
- Act as the first point of contact for retail occupiers, tenants and mall operators.
- Build and maintain strong relationships with retailers and key stakeholders.
- Support effective communication between the centre management team and retail occupiers.
- Monitor retailer performance and provide support where required.
- Collate, analyse and report on retailer sales turnover, identifying key trading trends.
- Monitor footfall figures and retailer trading performance, preparing regular reports for the Centre Manager.
- Ensure accurate and timely internal and external reporting.
- Work closely with the Marketing Team to support the delivery of marketing campaigns and promotional activities.
- Develop engaging social media content highlighting retailers, products, promotions and centre events.
- Support content creation through photography, videography and written communications.
- Encourage retailer participation in centre-wide marketing initiatives.
- Assist with the planning and delivery of on-site events and promotional campaigns.
- Identify opportunities to improve retailer engagement and support commercialisation activities.
- Work collaboratively with the Centre Manager and wider operational teams.
- Maintain effective relationships with internal teams, retail occupiers and external stakeholders.
- Support the smooth day-to-day operation of the shopping centre.
- Participate in the Duty Manager rota, including evening and weekend working when required.
- Assist with wider operational and commercial activities as necessary.
We are looking for an organised, personable and commercially aware individual who enjoys working with people and taking responsibility for a varied workload.
The successful candidate will ideally demonstrate:
- Previous experience in retail operations, shopping centre management, customer service, marketing, PR or a similar fast-paced environment.
- Strong communication and relationship-building skills, with the confidence to engage with retail occupiers and senior stakeholders.
- Excellent organisational skills, with the ability to manage competing priorities and meet deadlines.
- Strong analytical and reporting skills, including experience working with commercial or operational data.
- Advanced Microsoft Office skills, particularly Excel.
- Experience creating engaging social media content, including photography, videography and copywriting.
- Familiarity with social media platforms, digital content tools and emerging trends.
- A good understanding of retail environments and commercial operations.
- A proactive, self-motivated and hands-on approach.
What's on Offer?
- Competitive salary.
- Permanent, full-time position.
- Opportunity to join an experienced retail property management team.
- A varied role offering exposure to retail operations, occupier engagement and commercial management.
- Access to a 24/7 GP service for employees and their immediate families.
- Mental health and counselling support.
- Employee wellbeing initiatives.
- Cycle to work scheme.
- Employee discounts, cashback and lifestyle benefits.
If you have experience in retail operations, occupier engagement, customer service or marketing and are looking to develop your career within the retail property sector, we would welcome your application.
This is an excellent opportunity to join an established shopping centre management team and play a key role in supporting occupier relationships, commercial performance and the overall retail environment.
Apply today to find out more about this opportunity.
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