Retail Supervisor at Omni RMS, Walsgrave on Sowe, Coventry

Retail Supervisor

Location: Coventry, CV2 2DX

Permanent, Full Time

Salary: £27,000

Our client, a leading provider of facilities services in the UK, are looking for a passionate and customer-focused Retail Supervisor to oversee the day-to-day operation of a busy hospital visitor restaurant.

This is an excellent opportunity for an experienced supervisor from a hospitality, catering, retail, or customer service background to take the next step in their career.

Job Description

In this role, you'll lead by example, supporting your team to deliver outstanding service while ensuring high standards of food safety, cleanliness, and operational efficiency. Working within a hospital environment, you'll help create a welcoming space for visitors, patients, staff, and contractors alike.

Key Responsibilities

• Supervising the daily operation of the hospital restaurant and café areas.
• Leading, motivating, and supporting front-of-house team members.
• Ensuring excellent customer service is delivered at all times.
• Managing staffing levels and allocating duties throughout service periods.
• Supporting stock control, ordering, and waste management activities.
• Monitoring food quality, hygiene standards, and health & safety compliance.
• Handling customer enquiries and resolving issues professionally.
• Assisting with cash handling, till operations, and sales performance monitoring.
• Supporting the Retail Manager in achieving operational and service objectives.

Professional and Personal Competencies/Qualifications

• Previous supervisory experience within hospitality, catering, retail, or a customer-focused food service environment.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Good organisational and problem-solving skills.
• Knowledge of food safety, hygiene, and health & safety requirements.
• A flexible approach to working hours, including weekends and bank holidays when required.