Retentions Advisor

Retentions Advisor – £24,784.50 per annum plus Uncapped Commission!

Location: Sunderland - Roker
Type: Full-time, Permanent

Hungry for success? Join our high-performing retentions team at Betr Outsourcing!

Got sales experience? Great.
New to the game? No problem — we’ll train you if you’ve got the right attitude.

This is your chance to earn well, grow fast, and work in a vibrant, success-driven contact centre with huge potential.

The Role:

As a Retentions Advisor, you’ll be on the front line, speaking to customers who are thinking about leaving. Your job? Keep them on board.

What You’ll Be Doing:

• Handle objections and turn “no” into “yes”
• Offer tailored solutions to meet customer needs
• Work at pace in a busy contact centre environment
• Hit targets and earn uncapped commission

What We're Looking For:

• Money-motivated and eager to smash targets
• Resilient and driven – you don’t give up easily
• Coachable – open to learning and feedback
• Fast-paced – thrives in a high-energy sales environment

Why Join Betr?

• Uncapped commission – earn more for your results with top performers earning £35K+ OTE
• Clear progression opportunities
• Supportive, ambitious team culture
• Ongoing training and development to equip you with the skills needed for success
• Team incentives, events & referral bonuses - bag up to £300 for a putting a good word in
• Pension scheme & JAAQ wellbeing support
• Perkbox discounts & EAP

Shift Pattern:

Monday, Tuesday and Thursday 9am-6pm

Wednesday 9am-7pm

Friday 9am-5pm

1 in every 3 Saturday 10am-2pm

Ready to Take the Next Step?

If you’re motivated by targets and love delivering great customer experiences, we want to hear from you!